Delta Airlines Rocks!

Not something I usually say about an airline after travel and especially not after a three hour delay, but I sent the following email while using WiFi at the gate at Atlanta Int'l Airport...

I was scheduled to leave Atlanta on Flight 233 to Guatemala on Aug 8 at 7.45pm and it was delayed until at least 10.20pm (the flight hasn't taken off yet, but that's the latest flight departure guess). We were just told that we could check www.delta.com for information on any compensation that we may receive due to the delay. Where can I find that information? Thank you.

I received the following AMAZING response...

Dear Ms. Storelee,

Thank you for your e-mail describing your recent experience with Delta. We
apologize for the inconvenience and appreciate your taking the time to share
the details.

Your time is valuable, and operating on schedule is equally important to us.
However, when a mechanical problem is found, we must restore the aircraft to
company and federal airworthiness standards. Safety is the number one
consideration in the operation of our flights. We regret the inconvenience you
experienced.

Our goal is to make your travel experience as smooth and enjoyable as possible,
and we regret you didn't receive the high level of service we strive to provide.
Our airport representatives are expected to always be responsive, and offer precise,
complete information. It sounds like that didn't happen in this case, and we will
continue to make efforts to improve in this area.

As a goodwill gesture, we will credit your SkyMiles account with 20,000 bonus
miles. They may be applied toward the travel award of your choice, and the
adjustment will be noted on a future statement. You may also view your account
balance online at delta.com.

Again, thank you for writing. We appreciate your selection of Delta and will
always welcome the opportunity to be of service.

Sincerely,
Rose P. Harrison
Manager
Customer Care